Responsible Gaming
Our Commitment to Responsible Gaming
At Lucky Star India, we believe that gaming should be enjoyed as a form of entertainment only. Gaming is not a reliable way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the well-being of our players.
Age Verification & Legal Requirements
Gaming is strictly for individuals aged 18 years or older, or the legal age of majority in your jurisdiction in India, whichever is applicable.
By accessing our platform, you confirm that you meet the legal age requirement and are not prohibited from gaming in your region. We conduct age verification checks and reserve the right to verify your identity at any time.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate a problem with gambling:
- Chasing Losses: Trying to recover money lost by gambling more
- Hiding Gambling Activity: Keeping your gaming a secret from family or friends
- Loss of Control: Inability to stop or reduce gaming despite wanting to
- Neglecting Responsibilities: Prioritizing gaming over work, school, or family obligations
- Using Gaming to Escape: Gaming to cope with stress, anxiety, depression, or other emotions
- Increasing Amounts: Needing to spend more money to achieve the same excitement
- Financial Strain: Borrowing money or going into debt to fund gaming
- Relationship Problems: Gaming causing conflict with loved ones
- Failed Attempts to Quit: Unsuccessful efforts to cut down or stop gaming
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose before stopping play
- Reality Checks: Receive periodic reminders during gaming sessions about the time and money spent
- Session Time Limits: Set automatic session duration limits
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform
- Account Closure: Request permanent account closure at any time
To activate any of these tools, please contact our customer support team or access your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available:
India
- All India Gaming Council (AIGC): Industry body promoting responsible gaming standards
- National Mental Health Programme: Government support for mental health issues, including gambling addiction
- Gamblers Anonymous (India): Support groups and peer assistance for problem gamblers
International Resources
- GamCare (UK): www.gamcare.org.uk — Free support and advice for problem gambling
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and support services
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Resources and research on problem gambling
- National Council on Problem Gambling (US): www.ncpgambling.org — Helpline and treatment referrals
Take Action Now
If you or someone you care about is experiencing gambling-related problems, please seek help immediately. There is no shame in reaching out for support.
Contact one of the organizations listed above or speak with a trusted friend, family member, or healthcare provider. Remember: problem gambling is treatable, and recovery is possible.
For immediate assistance, contact our Customer Support team or visit one of the resources provided.